Terms of service

Last updated: 25/08/2026

These terms govern the engagement of the services offered on this website. By approving a quote or making a payment, you accept what is set out below.

1. Service provider

2. Services offered

• Content promotion community: access to a closed space with materials, regular live sessions and peer review of content between members. A single joining fee of €400, with no recurring charges and no automatic renewal. Access does not expire for as long as the community remains active.
• Promotion consulting: a one-to-one video session followed by a written summary. Quoted in writing before the session takes place.

3. Prices and taxes

All prices are stated in euros (EUR). Spanish VAT of 21% is added where the transaction is subject to it. For business customers in other EU member states holding a valid VIES VAT number, the reverse charge applies and the invoice is issued without Spanish VAT.

No fixed price list is published on the website: the price that applies is always the one stated in the quote accepted by the client before work begins.

4. How an engagement is agreed

1. Initial contact and a free thirty-minute call.
2. A written quote with scope, timeline and fixed price.
3. Approval of the quote by the client.
4. Payment and start of work according to the agreed schedule.

5. Payment

Card payments are processed by Stripe Payments Europe, Ltd., certified to the PCI DSS standard. Card details are entered in the processor's secure environment and are not accessible to the provider. Bank transfer is also accepted for amounts above €1,000.

An invoice is issued within 24 hours of payment and sent by email.

6. Delivery times

Access to the community is granted immediately after the payment is confirmed; credentials are sent to the email address given at checkout. Consulting sessions are scheduled with the client and take place within fifteen days of payment unless another date is agreed.

7. Right of withdrawal and refunds

7.1 Consumers

If you contract as a consumer, you have fourteen (14) calendar days to withdraw from the contract without giving a reason, under Spanish Royal Legislative Decree 1/2007.

7.2 Community

For digital content delivered immediately, the right of withdrawal lapses once the client has expressly consented to delivery starting and has acknowledged the loss of that right (article 103.m). Independently of that, the following policy applies voluntarily: a full refund of the €400 if the request is made within 14 calendar days of payment. An email is enough; no explanation is required. Access to the community is closed when the refund is processed and the amount is returned to the original payment method within 14 days at most.

7.3 Consulting

Cancelling more than 24 hours before the agreed time entitles you to a full refund or to reschedule at no cost. With less than 24 hours' notice, or if the client does not attend, the session counts as delivered and is not refunded. If I am the one who cancels, you get a full refund or a new date, whichever you prefer.

8. Client obligations

The client undertakes to provide the necessary information, access and materials on time. Delays attributable to the client extend delivery times accordingly and do not give rise to a refund.

9. Ownership of the work

Usage rights in the delivered materials transfer to the client once the full amount has been paid. Until then, the provider retains ownership.

10. Customer service and complaints

Complaints may be raised at dmytrolutak.bv@gmail.com or by phone at +34 627 275 939. Maximum response time: 48 working hours. You may also use the European online dispute resolution platform: ec.europa.eu/consumers/odr.

11. Applicable law

These terms are governed by Spanish law. For consumers, the competent court is that of the consumer's place of residence.